Support — Frags

Reach us

From the app: Settings, then Send feedback. It arrives with your account attached, so we can look straight at the problem. Reporting a perfume, a comment, a listing or a member from where you see it works the same way.
By email: support@fragsapp.com. Include the email on your account and, for app problems, the version and build from Settings (it looks like 1.0 (81)).

I subscribed in the app — how do I cancel?: On your iPhone: Settings, then your name, then Subscriptions, then Frags. You keep Pro until the end of the period you've paid for. Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.
I subscribed on the website — how do I cancel or change my card?: Sign in on your account page with the same email and password as the app, then use Manage subscription: cancel, change the card, see invoices. Signed up with Apple and never set a password? Use Forgot password? on that page once to set one. In the app, the Subscription screen has a Manage on the web button that goes to the same place.
I paid but the app still says Free.: Pull down on the You tab to refresh, or sign out and back in. If it's still wrong after a few minutes, email us with the receipt and we'll sort it the same day.
Can I move from Apple to the web, or the other way?: Cancel the one you have, wait for it to end, then subscribe the other way. An account holds one Pro subscription at a time so you're never charged twice.

I didn't get the confirmation email.: Check spam for a message from Frags <alerts@fragsapp.com>, then in the app use Settings, then Resend verification email. Links last 7 days, and every link we sent you keeps working until the address is confirmed. Tap Confirm on the page the link opens — that tap is what confirms it.
I forgot my password.: On the sign-in screen tap Forgot password? We email a link that opens a page on this site where you choose a new one. Nothing to paste into the app.
I want my data, or I want it gone.: Deleting is in the app: Settings, then Delete account. It's immediate and it removes everything attached to the account (the Privacy Policy lists exactly what). For a copy of your data, email us from the address on the account.

A price is wrong.: It happens — sellers change pages, and a page can be misread. Every price shows when it was last read; tap through and check the seller before you buy. Report it from the perfume page and we'll fix the read.
Do you sell perfume, or earn a cut?: Neither. Buy links go to the seller's own listing; Frags takes no payment and no commission on anything you buy there.

Something went wrong with a trade.: Frags isn't a party to trades and can't recover an item or money, but we do act on abuse: report the member from their profile or the chat, and email us the details. Accounts that scam get removed.